An Operating Diagnostic for a Business That Needs a Turnaround
When performance stalls, the leadership team usually has a long list of possible fixes. Sales wants more leads. Operations wants another system. Engineering wants to rebuild the platform. Finance wants lower costs.
SaaS Sprawl: A Cost Problem That Can Become an Operating Risk
In August 2025, I asked my LinkedIn network how they tracked SaaS accounts. The problem was familiar: dozens of accounts, multiple logins, different administrators, and billing cycles that a spreadsheet struggled to keep up with.
Marketplace Growth Strategy: Follow Contribution Margin and the Exceptions
A marketplace can grow transaction volume while its operating model gets harder to manage. More sellers bring more listings. More listings bring more inconsistent information. More orders bring more exceptions for support, fulfillment, and finance.
Post-Merger Integration: The Decisions That Make a 100-Day Plan Useful
A post-merger integration plan can contain hundreds of tasks and still leave the most consequential questions unanswered. Who owns the customer relationship? Which product will receive investment? Who can approve an exception? What should the combined business actually do differently?
When to Hire a Fractional CTO: Start with the Decisions You Need Made
A company can have good engineers and still lack technology leadership. Projects keep moving, but nobody can clearly explain which investments matter most, who owns the tradeoffs, or how the roadmap supports the business plan.
AI and Leadership Development: Protect the Work That Builds Judgment
In August 2025, I shared a perspective on LinkedIn about AI changing leadership pipelines and organizational design. The idea that stayed with me was the effect on how people learn to run a business.
AI Agents in Business: Decide What They Can Do Before You Deploy
An AI agent that drafts a customer response and an AI agent that sends it have different responsibilities. An agent that recommends a refund and one that issues it create different consequences. The same distinction applies to updating a customer record, changing a price, or approving a purchase.
A 90-Day AI Roadmap for a Mid-Market Company
When a leadership team asks me for an AI roadmap, I want to understand the work before discussing the tools. Where does the company wait? Which tasks require employees to move information between systems? Which decisions arrive late because nobody trusts the underlying data?
AI ROI for Private Equity: Where Do the Saved Hours Go?
An AI demonstration can look impressive and still produce very little business value. A task that once took an hour now takes ten minutes. Everybody likes the result. Then somebody asks what changed in the financials, and the room gets quiet.